NON-INSTRUCTIONAL SUPPORT STAFF

Continuous Improvement: Using PDSA to Improve Key Support Processes

Purpose:

To provide non-instructional support staff with an introduction to process improvement.

Expected Outcomes:

· Understanding of the basics of process improvement

      Þ Customer requirements

      Þ Alignment

      Þ Plan-Do-Study-Act improvement cycles

· Ways to look at and use improvement data

· Tools for getting started

Target Audience:

Non-instructional, classified staff—office staff, food service, transportation staff, etc.

Participant Prerequisites:

None

Recommended Time:

1 day

Required Materials for Participants:

· Continuous Improvement: Using PDSA to Improve Key Support Processes Participant Workbook

Additional Materials That Should Be Considered to Support Participant Learning:

· District goals